121306 - Customer Protection Manager Take part in developing the objectives, initiatives and programs related to customer protection; supervise the activities of managing and planning the work of customer protection in line with the operational plans; and ensure the availability of all the technical and human resources guarantying the continuous implementation of daily operations, as efficiently and effectively as possible.
Main Tasks:
Take part in defining the objectives, policies, initiatives and operational plans associated with the consumer protection; follow up, and ensure the effectiveness of these plans; and ensure the existence of the accurate frameworks and metrics by which the level of achieving these plans and objectives is determined.
Review and propose laws and regulations related to the protection of consumer rights; supervise the conduct of studies and researches; and implement the educational and scientific programs and activities related to the field of consumer protection.
Develop and determine the necessary procedures for receiving and studying consumers' complaints; and review and audit all the decisions and measures taken to protect their rights in coordination with all the concerned authorities.
Plan and follow-up visits and field inspection campaigns in markets and outlets for the sale of products and services; develop the necessary mechanisms for quality control; and combat the illegal trading practices and submit them to the appropriate punishment.
Supervise the preparation of abstracts and general reports on customer protection; evaluate their rates of effectiveness; submit them to the senior management; inform the senior management of different challenges and updates; and seek the advice thereof regarding various future important cases and initiatives.
Educational Level:
Educational Field:
Management and administration
Skills:
Technical skills:
