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29 Mar 2024
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Job details
134913 - Grievances Manager
Plan, direct and coordinate strategy and activities of management of grievances and legal affairs, supervise the processes thereof such as: following time schedules of trials, maintaining records, registering judgments and issuing orders.
Main Tasks:
Develop policies and procedures related to grievances and legal affairs, and ensure the adherence of final users to the relevant regulations.
Manage registering and addressing raised complaints, besides inform claimant and respondent of processes and plans.
Select, train and supervise the staff, as well as controlling their performance and behaviors against specified objectives.
Contact with stakeholders, such as: judges, advocates, governmental offices and public.
Educational Level:
Bachelor degree
Educational Field:
Law
Skills:
Leadership
Decision Making
Problem Solving
People Mangemnt
Strategic Thinking
Technical skills:
Legal studies
Handling complaints
Operations management
Stakeholder Management
Planning
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