29 Mar 2024

Job details

134913 - Grievances Manager

Plan, direct and coordinate strategy and activities of management of grievances and legal affairs, supervise the processes thereof such as: following time schedules of trials, maintaining records, registering judgments and issuing orders.

Main Tasks:
  • Develop policies and procedures related to grievances and legal affairs, and ensure the adherence of final users to the relevant regulations.
  • Manage registering and addressing raised complaints, besides inform claimant and respondent of processes and plans.
  • Select, train and supervise the staff, as well as controlling their performance and behaviors against specified objectives.
  • Contact with stakeholders, such as: judges, advocates, governmental offices and public.

Educational Level:
  • Bachelor degree

Educational Field:
  • Law

Skills:
  • Leadership
  • Decision Making
  • Problem Solving
  • People Mangemnt
  • Strategic Thinking

Technical skills:
  • Legal studies
  • Handling complaints
  • Operations management
  • Stakeholder Management
  • Planning

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