29 Mar 2024

Job details

241307 - Banking Services Specialist

provide all the banking services to the customers with a high level of quality and efficiency in accordance with the standards of service delivery approved by the bank.

Main Tasks:
  • Communicate the bank's services and offerings to the customers and callers; coordinate the launch of new banking products and services with the relevant departments, such as legal, marketing and compliance; and ensure integration with existing banking systems.
  • Respond to customers’ questions and queries; provide the customers with advice on banking; and follow up on their requests.
  • Develop new banking products and services; design the operations; forecast the level of customer demand; and identify the investment needs.
  • Prepare reports on the received queries and complaints; and identify the frequently asked questions or problems and other trends.
  • Monitor and supervise the banking systems, such as online banking networks, ATMs and credit card operations; and identify the problems and ensure that they are resolved.

Educational Level:
  • Bachelor degree

Educational Field:
  • Finance, banking and insurance

Skills:
  • Team Work
  • Ability to build relationships
  • Analytical Thinking
  • Effective Communication
  • Focus on Servie Quality

Technical skills:
  • Cash management
  • Payment systems
  • Payment tracking
  • Data analysis
  • Money movement

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