242109 - Service Management Specialist Study, analyze and identify the services; prepare the developmental and operational plans for services; improve their effectiveness; prepare the reports and documents related to service management; and present and discuss them with the concerned parties.
Main Tasks:
Prepare the specialized documents and reports related to service management; provide the appropriate recommendations and solutions; and display, clarify, and maintain them on the corresponding database, as per the approved policies and procedures.
Monitor the entities' services work progress and completion to ensure it is accomplished in a high quality manner
Study the experiences and practices related to service management as well as the possibility and feasibility of their utilization; and make recommendations and proposals to adopt the best methods and practices.
Prepare operational plans for different services as effectively as possible; analyze the detailed processes and procedures; ensure their integration, coherence and integrity of their flow paths to ensure service delivery within the highest standards of efficiency and quality; and develop the appropriate solutions to problems and challenges.
Develop the methods and procedures of the administrative development using modern techniques; and keep up with the developments and updates in the field of service management.
Educational Level:
Educational Field:
Management and administration
Skills:
Ability to build relationships
Technical skills:
Logistics Planning & Optimization
