242122 - Quality Specifications and Metrics Specialist Design the quality management models and manuals, as well as quality standards, metrics and specifications; study the customer satisfaction with the quality of services; and develop the quality control systems and procedures.
Main Tasks:
Study, analyze, prepare and design the quality management models and manuals; and identify and develop specifications, standards and metrics for different processes and outputs.
Effectively contribute to the development of quality standards and specifications required for the various initiatives, programs and outputs under development, in accordance with the set work plans.
Prepare and develop a questionnaire to measure the level of customer satisfaction with the quality of provided services, processes and procedures; and document and analyze their recommendations for improvement in this area.
Develop the systems, procedures and models of quality auditing; participate in developing periodic and annual audit plans; and implement the quality control and audit processes in an integrated and accurate manner.
Prepare the specialized documents and reports related to the specifications and standards; provide the appropriate recommendations and solutions; and display, clarify, and maintain them on the corresponding database, as per the approved policies and procedures.
Educational Level:
Educational Field:
Management and administration
Skills:
Ability to build relationships
Technical skills:
Total Quality Management (TQM)
