26 Apr 2024

Job details

252912 - Technical Support Specialist

Develop the appropriate specifications for new devices; receive the new devices; and make sure they comply with the specifications.

Main Tasks:

Document the devices and accessories in the institution; and record the problems that occur in the devices on a daily basis.

Perform a periodic and preventive maintenance for the devices.

Answer the questions of device users on problems; and develop the solutions where possible or direct them to the competent authorities.

Check the status of the systems; ensure that they contain the required software, such as operating systems; and the refer the major failures to the suppliers or

Prepare the technical reports; and develop the working methods using modern techniques.

Educational Level:

Bachelor degree

Educational Field:

Database and network design and administration

Skills:

Team Work

Ability to build relationships

Analytical Thinking

Effective Communication

Focus on Servie Quality

Technical skills:

Computers (installation and maintenance)

Systems investigation

User support (hardware)

Hardware testing

User support (software)

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