29 Mar 2024

Job details

263605 - Hajj and Umrah Specialist

Participate in developing the plans of organizing the performance of Hajj and Umrah rituals; provide the pilgrims with the required information on Hajj and Umrah; answer their inquiries; follow up the execution of health, safety and security procedures in the places of Hajj and Umrah rituals; provide the health care for the pilgrims; treat the medical conditions according to the identified procedures; and prepare, present and keep the specialized documents and reports related to the Hajj and Umrah field.

Main Tasks:
  • Participate in developing plans to improve, facilitate and organize the performance of Hajj and Umrah rituals and increase the rate of health and safety.
  • Ensure the provision of all the data required for the pilgrims and Umrah performers; ensure answering their questions and inquiries; receive and take into account the notes and complaints from pilgrims, Umrah performers and the persons in charge of campaigns.
  • Implement health, safety and security procedures in the places of performing Hajj and Umrah rituals; and undertake field visits for securing the commitment to the defined regulations.
  • Ensure the provision of health care for the pilgrims and Umrah performers; treat the medical and urgent conditions according to the defined procedures; and communicate with the authorities and embassies for solving the problems.
  • Prepare the specialized documents and reports on the flow of Hajj and Umrah seasons, the extent of pilgrims’ and Umrah performers’ satisfaction and happiness with the provided services and the proposed methods of development and improvement; and keep such documents and reports on their relevant database according to the approved policies and procedures.

Educational Level:
  • Bachelor degree

Educational Field:
  • Religion and theology

Skills:
  • Team Work
  • Ability to build relationships
  • Analytical Thinking
  • Effective Communication
  • Focus on Servie Quality

Technical skills:
  • Religious studies/theology
  • Procedure Design
  • Licencing
  • Group activities coordination
  • Crowd management

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