21 Jun 2024

Last update 10 / 06 / 2024

Service Level Agreement

Service Level Agreement (SLA) for E-Services

The Service Level Agreement (SLA) for E-Services comes in line with GASTAT’s keenness to elevate the quality of the e-services provided to beneficiaries, which corresponds to the directives of the Kingdom’s leadership to make every effort in order to gain the satisfaction of users. This includes ensuring availability and easy access to the services of GASTAT’s external portal and other e-services. Note that the period specified to processing does not include the time needed to complete deficiencies (in case the client submitted incomplete information). All e-services will be updated and added successively to this list. For more information, click here.

Help and Support:

GASTAT’s website provides support to ensure appropriate assistance to the large number of beneficiaries it serves. This is done by providing readable content, multimedia materials, and detailed information, in addition to some other means of assistance such as Frequently Asked Questions (FAQs) and Contact Channels (Contact Channels).

Privacy and Confidentiality of Information:

GASTAT prioritizes the confidentiality and privacy of user information, and privacy and confidentiality policies are among the conditions of using its website. For more information about privacy and confidentiality, please visit the Policies and Privacy page.

Providing Channels for Communication and Participation:

GASTAT is committed to interacting and responding to all inquiries it receives through the Contact Us page.

Interactive E-Services:

No.

Service

Details

Period

Service Time

1

Request statistical information

This service enables clients to request statistical data and information issued by GASTAT through its official channels.

3 working days

Working hours:

8:00 am - 16:00 pm all weekdays except for weekends and official holidays.

2

Inquiries

This service enables clients to submit their inquiries on GASTAT products and indicators.

3 working days

Working hours:

8:00 am - 16:00 pm all weekdays except for weekends and official holidays.

3

Complaints and suggestions

This service enables clients to report their complaints on GASTAT representatives either field enumerators, phone enumerators or administrative officers. Clients can also submit their suggestions that would contribute to Improving GASTAT work.

3 working days

Working hours:

8:00 am - 16:00 pm all weekdays except for weekends and official holidays.

4

Statistical services

This service enables clients to request statistical data and information issued by GASTAT through its official channels.

3 working days

Working hours:

8:00 am - 16:00 pm all weekdays except for weekends and official holidays.

 

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